Support Ticket Management System

Help Desk – Support Tracking System

Easy to use, features rich support ticket system


Feature Overview

▶ User create tickets via your webpage.
▶ Incoming tickets are saved and assigned.
▶ Staff helps your users to resolve their issues.
Customer Feedback.
The system allows the customers to rate the service & support rendered. By having this feature, you will know how customers feel about your support and improve support quality if needed
Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Canned Replies
Predefined responses for frequently asked questions.
Internal Notes
Add internal notes to tickets for staff
Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Role-based Access
Control staff's access level based on groups and departments.
Assign & Transfer Tickets
Assign tickets to a staff and/or department.
Support History 
All support requests and responses are archived.

Features

Nested Categories
  • Unlimited ticket categories in unlimited depth level.

  • Assign managers for each category
  • Managers will receive notification about the ticket, when it is submitted.
Manage Tickets
Different Ticket Filter Options
Powerful Custom Fields Feature
Multiple Attachments per Ticket
Assign Ticket to Staff
Pre-defined Replies
Ticket History
Powerful Search Feature
CSV Export
Emails Notification System
Feedback
Ticket Status
Flexible Configuration Options

Our Clients

Check our all our clients in this section